Our charter is a statement of what you can expect from the practice and what we feel we can expect from you in return.

You will be treated in a polite and respectful manner at all times by the doctors, nurses and other members of the practice team.

The surgery will be clean and comfortable as far as facilities permit. If you are a new patient you will be offered a health check when you register with the practice.

When necessary your doctor will refer you to a consultant appropriate to your condition.

You have the right to confidentiality at all times.

The doctors endeavour to see their patients on time, but, at least, within a minimum of thirty minutes of their appointment time. However, should there be an additional delay, you will be advised of the reason by the receptionists.

You can expect to be given an urgent appointment with a doctor – not necessarily your own registered GP - within one working day.

You are able to see your medical records subject to the limitations of the law.

All patients aged 75 years or over will be offered an annual health check by the practice nurses including a home visit if they are not able to come into the surgery.

That you attend all your appointments on time.

Should you need to cancel your appointment, to give as much notice as possible, BUT ALWAYS TO LET THE PRACTICE KNOW, so that we can fit in and help other patients.

This can now be done on-line = Click here

Please treat all practice staff with courtesy.

To request help or advice, on non-urgent matters, to be made during surgery hours.

Not to request a home visit if you are fit to travel to the surgery. * 

You should work with the practice to keep yourself as healthy as possible by following advice from the doctors and staff.

* Please note home visits are made at the Doctor's discretion

Complaints, will in the first instance be dealt with by our Practice Manager.

The problem will then be discusses with the Senior Partner by the end of the next working day.

In the event of a complaint, you will receive formal notification of receipt of the complaint within 48 hours and a full reply within 14 days.

Any complaint will remain entirely confidential.

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