Privacy Notice – Direct Care, (routine care and referrals)
The records we keep to enable us to look after you
Within the NHS, your medical record is only available to those involved in your direct care, and is only used for your medical care.
We may need to share your information to provide further medical care e.g with hospital services, to help you with other services e.g from the social work department (only with your consent), and when we have a duty of care to others e.g in child protection cases.
This practice keeps data on you that we apply searches and algorithms to in order to identify patients who might benefit from certain treatment, who might be at risk from illness or admission to hospitals and who might benefit from preventive interventions.
This can mean using only the data we hold or in certain circumstances linking that data to data held elsewhere by other organisations, usually within or bound by contracts with the NHS.
If any processing of this data occurs outside the practice your identity will not be visible to the processors. Only this practice will be able to identify you and your relevant calculated risk.
You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests. Please see below.
We are required by Articles in the General Data Protection Regulations to provide you with the information in the following 9 subsections.
1) Data Controller contact details
Dr Alastair Corfield
Glastonbury Surgery
Feversham Lane
Glastonbury
BA6 9LP
Tel: 01458 833666
2) Data Protection Officer contact details
Kevin Caldwell
GP Data Protection Officer
Somerset Clinical Commissioning Group
Wynford House
Lufton Way
Yeovil
Somerset
BA22 8HR
Tel: 01935 384000
Email: somicb.GPDPO@nhs.net
3) Purpose of the processing
Direct Care is care delivered to the individual alone, most of which is provided in the surgery. After a patient agrees to a referral for direct care elsewhere, such as a referral to a specialist in a hospital, necessary and relevant information about the patient, their circumstances and their problem will need to be shared with the other healthcare workers, such as specialist, therapists, technicians etc.
The practice performs computerised searches of some or all of our records to identify individuals who may be at increased risk of certain conditions or diagnoses i.e. Diabetes, heart disease, risk of falling). Your records may be amongst those searched. This is often called “risk stratification” or “case finding”.
These searches are sometimes carried out by Data Processors who link our records to other records that they access, such as hospital attendance records.
The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and or care.
4) Lawful basis for processing
The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:
Article 6(1)(e); “necessary… in the exercise of official authority vested in the controller’
And
Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…”
5) Recipient or categories of recipients of the shared data
The data will be shared with Health and care professionals and support staff in this surgery and at hospitals, diagnostic and treatment centres who contribute to your personal care.
6) Rights to object
The national data op-out model provides you with an easy way of opting-out of identifiable data being used for health service planning and research purposes, including when it is shared by NHS Digital for these reasons.
To opt-out or to find out more about your opt-out choices please go to the NHS Digital website: https://digital.nhs.uk/services/national-data-opt-out
7) Right to access and correct
You have the right to access the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law.
8) Retention period
The data will be retained in line with the law and national guidance. https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016 or speak to the surgery.
9) Right to Complain.
You have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/ or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate).
There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website)
Additional information
More information to support the information above can be found in our privacy policy – why we collect your data and how we use it.
Privacy Notice – Glastonbury Surgery 2025 V2.0
Access to Medical Records (Subject Access Request)
Patients can access and view their own records online using the Patient Access System or through the NHS app. If you are having issues with accessing your record, please get in contact with the surgery.
Any request made to us for a copy of a patient’s medical record will be dealt with in accordance with the Data Protection Act 2018 (DPA 2018). No information will be released without the patients written consent unless we are legally obliged to do so.
You have the right to have a copy of the information we hold about you. There are some safeguards regarding what you will have access to, and you may find information has been removed for the following reasons.
• Where your doctor has decided that some information may cause significant harm to you or someone else
• Where the information is about someone else (third party) and is confidential to them
You can make a request by asking at reception or writing to the surgery. We will ask you to complete a form so that we have a record of your request and consent to release the information to a third part. You will need to provide proof of identity.
Research and Planning
Your data is useful to the NHS for planning and research purposes. You can choose to stop your data being used in this manner by visiting www.nhs.uk/your-nhs-data-matters
More information on how the surgery supports research and the use of your data, please visit our dedicated research page on our website (https://www.glastonburysurgery.co.uk/about/research-and-clinical-trials/)
Website Privacy Policy
We are committed to protecting the privacy of all individuals using this website. This policy explains how we use any personal information we collect from you through this website.
Collection of personal information
You can access most of the pages on our website without giving us your personal information. However, you may choose to provide us with your personal information on some pages of the website by completing an on-line form.
By submitting your personal information, you consent to our use of the information as set out in this privacy policy.
Use of personal information
We shall use any personal information you give to us, in accordance with this policy, and with any additional statements appearing on forms used for submitting your personal information. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. In particular:
- We shall use your personal information to administer, and may respond to, your request.
- We shall securely store the information you supply together with any response we may provide.
If you contact us regarding the website we may use your details to reply to you. If you make a comment or complaint about other aspects of the service we may use your details to investigate your comments.
Links
This website contains links to other sites. We are not responsible for the privacy practices of third parties that run any other websites. Please refer to their own privacy policies for more information.