We welcome your compliments, concerns and your complaints as they help to improve our service to you and other users.
When you want to say thank you
Staff appreciate it when patients, relatives or carers go out of their way to thank them for their efforts. We keep a record of all compliments that are received.
If you have a concern or complaint
We would like to hear from you if you have any suggestions about how we can improve our service or have a concern that you would like to share. A concern is often best dealt with when it arises and as a surgery, we would encourage you to first explain to a member of staff who knows you and the situation. In many cases it should be possible to sort out the problem straight away by talking to staff or the Practice Manager.
We appreciate that sometimes there maybe occasions when you feel we may not meet the standards you expect and this leads to you making a complaint.
We take complaints seriously. If you would like to make a complaint regarding the surgery or the services we offer, please speak to the surgery in person or on the phone or, if you prefer, in writing using the form below or sending a letter addressed to the practice manager. We do not provide or advertise an email address for contacting the surgery due to confidentiality, safety and security risks.
Glastonbury Surgery
Feversham Lane
Glastonbury
BA6 9LP
Telephone: 01458 833666
It is important to be clear about what aspect of care has caused your complaint. Be specific and think about what you want to achieve. It will help us if you provide your full contact details, including a daytime telephone number and email address.
If you are complaining or raising a concern on behalf of someone else, they will need to give their consent for us to share personal information with you.
More information can be found in our Compliments, Concerns & Complaints leaflet.
Compliments, Concerns and Complaints leaflet – 2025