Feversham Lane, Glastonbury, BA6 9LP
01458 833666

Compliments, Concerns and Complaints

We welcome your compliments, concerns and your complaints as they help to improve our service to you and other users.

When you want to say thank you

Staff appreciate it when patients, relatives or carers go out of their way to thank them for their efforts.  We keep a record of all compliments that are received.

If you have a concern or complaint

We would like to hear from you if you have any suggestions about how we can improve our service or have a concern that you would like to share. A concern is often best dealt with when it arises and as a surgery, we would encourage you to first explain to a member of staff who knows you and the situation.  In many cases it should be possible to sort out the problem straight away by talking to staff or the Practice Manager.

We appreciate that sometimes there maybe occasions when you feel we may not meet the standards you expect and this leads to you making a complaint.

We take complaints seriously.  If you would like to make a complaint regarding the surgery or the services we offer, please speak to the surgery in person or on the phone or, if you prefer, in writing using the form below or sending a letter addressed to the practice manager. We do not provide or advertise an email address for contacting the surgery due to confidentiality, safety and security risks.

Glastonbury Surgery
Feversham Lane
Glastonbury
BA6 9LP
Telephone: 01458 833666

It is important to be clear about what aspect of care has caused your complaint.  Be specific and think about what you want to achieve.  It will help us if you provide your full contact details, including a daytime telephone number and email address.

If you are complaining or raising a concern on behalf of someone else, they will need to give their consent for us to share personal information with you.

More information can be found in our Compliments, Concerns & Complaints leaflet.

Compliments, Concerns and Complaints leaflet – 2025

Compliments & Complaints form

  • Please complete the form below if you wish to share a compliment, complaint, or suggestion you have regarding any aspect of our service.

    To ensure we can provide you with a personal response, especially for a complaint, please provide your contact details. Whilst we will review and act on anonymous feedback, we won't be able to provide you with a direct response.

    Please ensure you complete the boxes marked with an * otherwise the form cannot be sent.

Date published: 10th October, 2014
Date last updated: 17th June, 2025