Feversham Lane, Glastonbury, BA6 9LP
01458 833666

Enhanced Patient Access

Glastonbury Surgery is working with its local Primary Care network to provide suitable evening and Saturday appointments to meet the Healthcare needs of our local community.

Prebooked, same day, and in advance appointments booked by a patients registered practice will take place between 6.30pm – 8.30pm on Monday to Friday and during 8am – 12 noon on Saturdays and will comprise of a mix of face-to face, telephone, and virtual appointments.

While these appointments provide enhanced access to patients outside of the practices normal opening times, they need to be pre-booked with the practice during normal opening hours.

The service that patients will be able to access during these times may vary throughout the week, depending on local need and workforce availability.

These appointments are for routine appointments. Depending on your healthcare concern, your appointment may be with a GP, practice nurse or another suitable healthcare professional.

To allow us to provide this access to our local community we are working together with other practices in our area. This may mean that a patient who has an appointment outside of normal practice hours may be asked to attend a different location or receive a call from a GP or local health professional from another surgery. This will not impact the care you receive and allows us to maximise the resources we have, to ensure all patients are supported and are able to be seen.

It is important patients are aware that the enhanced access service offered through this practice is not suitable for urgent care. For those needing out of out of hours support and advice, please continue to contact 111 either online at 111.nhs.uk or by calling NHS 111 which helps to ensure people get the right medical advice or treatment more quickly. If needed, they will be able to arrange for individuals to be seen safely by the service that best meets their healthcare needs

For people with minor illnesses, including hay fever, coughs and colds, skin infections as well as aches and pains, they can speak to their local pharmacist or use our NHS Somerset GP Community Pharmacy Consultation Service which offers patients a same-day appointment for over 40 minor conditions at a community pharmacist of their choice, when they are offered an appointment for this service by their surgery.

Date published: 25th November, 2022
Date last updated: 25th November, 2022